Last night I called our local restaurant to get a pizza delivered. Their menu says "free delivery" on it and we only live about 500 metres away. Of course I could have gone and collected it, but I was feeling lazy. Plus what's the point if they offer free delivery?
The following short conversation impressed me so much I thought it worthy of a blog post:
Me - hello can you deliver a pizza to me?
Her - no, there's no driver
Me - OK, but this is the 11th time we've ordered from you, and only once have you been able to actually deliver. Either you say there' s no driver or there's no car. What's the point in putting "free delivery" on your menus if you can't offer delivery?
Her - to be honest I don't care. Complain to the boss. If you want your pizza come and collect it
Although shocked at what she said, afterwards I thought it was brilliant. There's no American-style customer service here, no false smiles and pretending to care. At the end of the day she doesn't give a toss and said so which I think is fair enough.
In a funny way that's one of the things I like about Poland...